Privacy Policy
Information Collection
Home Energy Group, Inc. may collect non-personal information, such as domain name and IP address. This data does not reveal any personal details beyond the IP address from which you accessed our site. We may also collect information about the type of Internet browser you use, your operating system, what brought you to our website, and the specific web pages you accessed.
If you communicate with us regarding our website or services, we will collect any information you provide in such communications. We may also contact you via email in the future to inform you about promotions, new products or services, or updates to this privacy policy.
Information Use
The information collected is primarily used for internal purposes, including:
- Providing, maintaining, evaluating, and improving our services and website
- Fulfilling requests for information
- Delivering customer support
Security
We follow industry-standard practices to protect the information submitted to us, both during transmission and once received. Sensitive information, such as credit card data, is encrypted and securely transmitted. You can confirm this by checking for a lock icon in your browser or “https” in the web page address.
Access to personally identifiable information is restricted to employees who need it to perform specific job functions (e.g., billing or customer service). All servers and systems storing personal data are maintained in secure environments.
Cookies
Our website uses cookies to enhance user experience. A cookie is a small data file stored on a visitor’s hard drive that helps us identify repeat visitors and improve site functionality. For example, cookies may save login details for quicker access and help us track user interests to enhance the browsing experience. Cookies are not linked to personally identifiable information.
Sharing
Home Energy Group, Inc. does not sell or provide collected information to outside third parties for direct or indirect mass email marketing.
We may disclose personal information and/or IP addresses when required by law, or in good faith belief that such action is necessary to:
- Comply with legal processes or government requests
- Protect and defend the rights or property of our website
- Identify persons violating laws or misusing our website
Links
Our website may contain links to other sites. Please note that we are not responsible for the privacy practices of these external websites. We encourage users to review the privacy policies of any other site that collects personally identifiable information.
Surveys and Contests
From time to time, our website may request information via surveys or contests. Participation is voluntary. Information requested may include contact details (such as name and address) and demographic data (such as zip code or age). Contact information will be used to notify winners and award prizes, while survey data will help improve our site and services.
Consent
Before sending SMS communications, we obtain explicit consent. By providing your mobile number and opting into our SMS program, you agree to receive messages related to services, promotions, or updates. You may opt out at any time.
Opt-Out
You may unsubscribe from text messages at any time by replying “STOP” to any message or contacting us directly. After opting out, you will no longer receive SMS communications except for transactional or service-related updates.
Information Collection and Use
When you opt into SMS communications, we collect your mobile number and related details only for the purpose of sending you requested updates. This information will not be sold, rented, or shared for marketing purposes.
Data Security
We use appropriate measures to safeguard your personal information against unauthorized access, alteration, or disclosure. While we strive to protect your data, no transmission or storage method is 100% secure.
Consent
By using this website, you consent to the collection and use of your information as outlined in this policy. If changes are made, updates will be posted on this page. Please review this policy periodically to stay informed about how we collect, use, and protect your data.