Terms of Service
Effective date: July 3, 2026
Welcome to Home Energy Group. These terms govern your use of this website and our heating, cooling, and indoor air quality services in Oregon and Southwest Washington. By using this site or engaging our services, you agree to them.
Use of this website
Content on this site is provided for general information about our services. We work to keep it accurate, but details such as pricing examples, promotions, rebate programs, and availability can change without notice — please confirm specifics with us directly before making decisions. We do not guarantee the site is error-free.
Estimates, quotes, and scheduling
Estimates and quotes are prepared after assessing your specific home and needs, and are valid for 30 days from the date of issue unless otherwise noted. Final pricing, scope, warranties, and financing terms are confirmed in writing before work begins. Appointment requests made through this website are requests — a member of our team will contact you to confirm a time. We reserve the right to decline service for legitimate reasons such as safety concerns.
Payments
This website does not collect payments or payment card information. Payment terms are set out in your service agreement or invoice, and payment is handled directly with our office — we accept credit cards, checks, financing, and bank transfers. Card payments are processed by our payment processor; card numbers are never entered on or stored by this site. Financing offered through Synchrony is applied for on Synchrony's own website under Synchrony's terms and subject to credit approval.
Guarantees and warranties
Our workmanship is backed by our 100% Satisfaction Guarantee — if something isn't right with our work, we make it right. Equipment warranties are provided by the manufacturer (such as Daikin or York), vary by product and registration, and are detailed in the manufacturer's own warranty documents; we help you register them but the manufacturer's terms govern. No other warranty is made through this website.
Customer responsibilities
Customers are responsible for providing access to the worksite and keeping it free from hazards, and for letting us know promptly about any changes or issues during the service period.
Limitation of liability
We are not liable for damage resulting from improper use, neglect, or unauthorized modification of equipment. To the extent permitted by law, we disclaim liability for incidental, consequential, or special damages arising from use of this website or our services.
Intellectual property
The Home Energy Group name, logo, photographs, and site content are our property and may not be reproduced without permission.
Privacy
Our collection and use of personal information is described in our Privacy Policy and Cookie Policy.
Governing law
These terms are governed by the laws of the State of Washington.
Changes to these terms
We may update these terms from time to time. Changes take effect when posted on this page, and the effective date above is updated with them.
Questions? Contact us
Home Energy Group
15500 NE Caples Rd, Brush Prairie, WA 98606
(360) 944-8616 · [email protected]